Returns and refunds

Returns and refunds

Fill the form and wait for an e-mail from our customer service.
We will send you the instructions to prepare the goods to be returne
Products can return within 14 days of receipt of goods

What you need to put inside the package:

Insert a copy of the ‘Order number‘ inside the package. If no number is subsequently found we will not guarantee reimbursement for the goods returned.

The products must be returned intact and with the original packaging.For complete return conditions, consult the Terms and Conditions of this website.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.